Be The Present This Holiday


xmas7While the holidays are something we all look forward to for many reasons – parties, presents, good food and spiritual connection – it can also create a great deal of stress on our relationships.

Family members get together from far and wide but not all family relationships are the best; yet xmas6we do it for the “season”.  Parents with small children can be taxed to keep up with all the holiday school activities and shopping for the right toy.  For many, even if it is Black Friday or Cyber Monday, who has time to shop?  One father this season took his vacation time before Black Friday so he could camp outside the store to get his daughters the electronic toy they really wanted for the best price.

Family in Living Room on Christmas MorningSingle adults can get depressed wishing they had that perfect relationship to share the holidays with. Many people are faced with loss and missing a loved one who has passed.  This time of year often brings up memories of the past which can create a feeling of nostalgia.

Meeting expectations of yourself and others can take a toll.  In coaching people, there is always the opportunity to talk about relationships either at home or at work.  Here are some things to consider this time of year to fully engage with the season.

Be the present – Take time to acknowledge all that you have.  Even if you are facing challenges,xmas3 take time this year to reflect and be grateful for what you do have.  Each of us are a unique gift to the world and have the capacity to contribute in so many ways.  Recognize your special talents and find a way to share them with others.  Cooking, writing, building things, artistic talents, maybe even organizing or perhaps just listening to someone else share their feelings.

Perhaps you might think this is “not enough to give” but giving something that is uniquely you is the best gift you have.

xmas2Be present Focus on what is happening around you now.  Each day brings small miracles that many of us are too busy to see.  Take time for yourself each day to just be in the moment.  Sometimes a walk, or just sitting outside and observing nature can relieve stress and replenish the soul.  Take the time to really see how beautiful our world is and the people in it.  Watch a small child at play or enjoy your pet and experience their love.  Take time to be present and really listen to friends and experience their love.  Take time to be present and really listen to friends and family as they share with you.

Be in relationship It is not the present you bring to others, it is the relationship that you xmas1have to offer that is the best gift.  Take time to make a phone call to friends and family you may not have seen all year or plan time to visit.  Sending holiday cards for many has been replaced with electronic messages.  However, I love to get a holiday card with a Christmas letter from a long time friend or see the family Christmas picture.  Keep your holiday rituals that still create great value and meaning for you.

The winter is also a time of quiet reflection.  If there is a relationship that has experienced breakdown, take time to give forgiveness.

Life is all about relationships – because we are all connected.  It is the holiday season that reminds us all of the relationships we have now or in our past.  May you all have a joyful and blessed holiday season.

Warmest wishes, Barbara


The Gift of Neutrality

breakthroughIt is thrilling when my client has a big breakthrough that comes from having a new attitude and perspective on a situation – typically as a result of a challenging situation or relationship.  In the coaching process, one area of coaching that almost every client will explore is the value in being neutral and/or non-judgmental.  When I first offer clients the opportunity to examine their initial reaction they say, “How can I be neutral and non-judgmental in this?!”

In these situations, I ask my clients to consider what might be possible in those challenging situations and/or relationships:

  • What if you could view the situation/person through a Neutral Lens?
  • What different perspectives might you see?
  • What might you understand, rather than assume, of the person or situation?

To assist clients – actually anyone – in coming to a place of neutrality, I share the following principles that I use as a coach to avoid judgment and criticism of others:

  1. People always make the best choice available to them in the moment.
  2. Behind every behavior is a positive intention.

hindsightPeople will always make the best choices in situations based on what they see is possible at the time.  That wonderful “hind sight is 20/20” theory.  However, when we take the time to neutrally examine the situation and the assumption that we made and what we believed was possible at the time, we can often see that there were better choices.

The second principle will have people stop and examine the assumptions and judgement we make about another person’s behavior.  I doubt a child wakes up in the morning and decides to throw a huge temper tantrum at 3:30 that afternoon.  Yet, he/she comes home from kindergarten and within minutes is in a total meltdown.  After an exhausting effort to figure out his/her distress, the child’s parent realizes that the child is very hungry and simply wants a snack.  The child’s intention was to express this, yet was simply unable to either articulate it or gain the parent’s attention.

If we can pause in those challenging situations/relationships and apply these two principles to the people involved – including yourself – it can open a window of new and neutral perspectives for you.

The power of neutrality and inquiry are just some of the many skills we share with coaches in our Fundamentals and Mastery of Performance Coach Certification program.  If you would like to learn more about the skills of being a coach – here is a link to our latest recorded webinar hosted by Ginny Carter and Diana Cruz Navratil earlier this week.  Feel free to share the link with others who might be interested.

Warmest wishes, Barbara


Playing Your Bigger Game!

Playing a Bigger Game!

I have had the pleasure of working with Rick Tamlyn, author of Play Your Bigger Game.  He and Lara Whitworth, author of Co-Active Coaching, which is a must read for all students in our Fundamentals and Mastery of Performance Coaching program, are truly bigger game players.

What does it mean to play a bigger game you might ask?  Some might say “I am already working as hard as I can” or “I can’t take anything more on”.  Playing a bigger game is not about working harder.  It really is about learning to play YOUR bigger game – using what fuels you, what you are passionate about, and where you yearn to make a difference.

I believe each of us have a bigger game within us.  When I was a young professional, I did not know it but I had an innate desire to play a bigger game. Any time there was a new opportunity or a challenge to do something different, I was in the game.  Today, as a professional performance coach, I am always coaching people to play their bigger game.  There are 9 requirements to Playing a Bigger Game.  Rick uses the metaphor of a big game board in which you are always moving to a new square; each one giving you key opportunities to win at your bigger game.

ALIGNED WITH PURPOSE:  The first place I start is with my purpose.  What is it that I want to create that fills me with excitement and vision?  Two years ago it became the opportunity to go to China to work with the InVision Leadership Team as they prepared to play their bigger game by bringing a coaching context into the organization.

HUNGER:  Then I look at what I am truly hungry for.  I had been training and certifying coaches in the U.S. for 12 years and I was HUNGRY to teach coaching in new areas of the world – to share my knowledge and passion for coaching.

LEAVE COMFORT ZONE: I must be willing to step out of my comfort zone.  I never imagined doing what I am doing today.  The thought of working in China was beyond my imagination.  So of course I was challenged to leave my comfort zone.bold action

ASSESS:  There are times when you are playing a bigger game that you must stop and assess where you are before you can make your next move.  Playing a bigger game means that you must think in new ways in order to really create something new.

SUSTAINABILITY:  Choosing to play a bigger game means that you are creating something bigger than yourself – something that will sustain itself long after you have been a part of it.  I can think of so many people that I have coached who took on playing a bigger game and went on to create new companies, employ hundreds of people and become leaders in their industry. They were certainly looking to build something that was sustainable.  I work in China so that what is created with professional coaches will sustain itself.

ENROLL ALLIES:  Any bigger game player must have allies because no one can do anything sustainable without allies.  This means bigger game players must be excellent at enrollment and aligning purpose and vision with others to collaborate and have the greatest impact.

INVEST:  Paying a bigger game also requires that you invest; not just time and money.  Many times I coach people to look at how they must invest mind, body and spirit.  This is where the test of real commitment shows up.  I believe in the philosophy that 100% is possible 100% of the time, but I must be in the bigger game 100% in order to achieve this.

BIG GULP:  One of the last places I step into and check out is – does this bigger game pass the Big Gulp Test.  That means it is like jumping into the middle of thin air.  Many of you have heard me say “that’s not fear – that’s excitement!”  The body responds to both physiologically the same.  When I know I am playing a bigger game, I know it must pass the Big Gulp Test.  That is what I did when I left a very successful corporate career and “retired” to become a coach at the age of 38.doit

Last, of course, is the BOLD ACTION – “Just do it!” as Nike says.  

Then I start moving around the bigger game board all over again.  Check my purpose, assess my resources, enroll my allies, keep investing 100% and stay hungry for what it is that I want to create.  The bigger game is not hard; it is the most exciting way to live as far as I am concerned and I love coaching my clients to jump into their bigger game.

So there is no stopping you – just get clear on your purpose and start playng your bigger game!!!

Warmest wishes, Barbara



It’s all about choices and commitment

“Growth – It’s not about time or circumstances; It’s all about choices and commitment”

Growth, more specifically “personal growth/development”, is a term that has been around for quite a while.  Wikipedia has a great definition for Personal Development:shaking hands

Activities that improve awareness and identity, develop talents and potential, build human capital and facilitate employability, enhance quality of life and contribute to the realization of dreams and aspirations.

Those who have either dipped their toe into the water of personal growth or have jumped into the deep end of the pool all know one constant about “personal growth” – it is a lifelong journey.

Many people who work with coaches are looking for personal and professional growth.  And as we all know, life has a way of sending us “growth” opportunities all the time.  A coach challenges circumstance/events in our life, whether it’s going beyond our comfort zone in taking on a new position or project or challenges in our relationships.

issuesWhile it may be a “circumstance” that presents our next growth opportunity, growth has nothing to do with the circumstance itself.  It is about our choice(s) in the midst of the circumstance and the choices we make as we move through a situation.

When coaching clients we help them to move from reacting to responding.  If we pause, take a breath, and then choose to respond, we empower ourselves to more clearly examine the event or circumstance we are facing.  Most importantly we take ownership on finding a solution rather than playing the “blame game”.  This is where the growth opportunity lies.

By looking neutrally and honestly at our role in the event and using the following Accountability Module we can learn from any situation to help improve all of our results.

STOP – Get yourself grounded and neutral.  Being neutral in the moment can be challenging; and it is yet another important choice you have the opportunity to make.

LOOK – Consider the following reflection questions:

  • What was your attitude prior to the event/circumstance occurring?
  • What were you assuming?
  • What were you unconscious of or not paying attention to?
  • What were you in denial of prior to the event/circumstance occurring?
  • What might you be avoiding (not saying or not doing)?

CHOOSE – What other choices were available?  Do I want to continue to create and re-create similar events/circumstances?  What else is possible with different choices?

DECLARE – Declare (write it down or tell someone else) what you are declaring to do differently next time and what you will do to resolve the current event?

ACTION – Take committed action!  Bring your declaration to fruition!


Having a coach to assist you in navigating through these lessons can be very helpful.  A coach is a partner who is outside the “picture frame” of how we see things.  By looking in as an objective observer, they can assist in opening even greater possibilities that we alone are unable to see.

The coach/client relationship is a powerful force and a highly effective resource to you in your personal or professional development.  Top leadership in many organizations today are realizing what is possible through coaching and how it benefits their organizations.  In a recent study conducted jointly by the International Coach Federation and the Human Capital Institute, 27% of surveyed companies are using internal coaches and 72% plan to increase their use of internal coaches in the future.

If you or your organization are considering developing this valuable leadership skill, please contact us to learn more about  Fundamentals and Mastery of Performance Coaching.  Our next session begins February 19-21 and space is limited to 12 participants.  So choose to take action now and contact me via email at [email protected] or 800-217-5660 ext. 101.  If you know someone you think would make a great coach, feel free to forward this email to them with your invitation to check it out!

Warmest wishes, Ginny


Resolving Conflict From a Different Perspective

Coaching Conflict: Walking in Someone Else’s Shoes

argueAs children, we were taught to respect others and avoid conflict.  However, conflict is a part of everyday living and yet we look for ways to avoid it.  Conflict usually occurs when there are certain assumptions being made or unstated expectations not being met.  In all the years of coaching conflict, I see the avoidance, the resistance, the emotional toll and how much energy is lost when people do not feel comfortable dealing with conflict.

Coaching conflict situations at work can create a new level of understanding and increase trust with team members.  Coaching people to learn how to take the lead in a responsible way to clear up a conflict will increase your team’s performance, create a new level of understanding and increase trust with team members.

Here is a simple formula to use when coaching your team to confront conflict from a responsible position.

A Difficult Conversation Checklist

Prepare by walking through three conversations:

Conversation 1      What do you know ?

What do you know about your story of the situation, your feelings, your experience of the situation and what is at stake for you?

Conversation 2      What do you know?

What do you know about the other person’s story, their intention, their feelings, their perspective?

Before you decide to move to Conversation 3, stop and consider your purpose in having a conversation to address the conflict.

What is your purpose?  Perhaps you can decide that by looking at both your perspective and theirs, you see something that you did not recognize before when you were only focused on your own story and emotions.  What else can you do to let go and move on?

Conversation 3      Create a third story.

Describe the problem as the difference between your stories, including both viewpoints as a legitimate part of the discussion. Share your purpose for having this conversation and invite them to join you as a partner in sorting things out together.friends

When people experience you as not having your “fixed” position or agenda, they are much more willing to own a part of the problem and take responsibility in sorting it out.

Be sure to listen to understand their perspective and ask questions from a real place of inquiry and wanting to understand versus “prove it”.  Share your viewpoint, your past experiences, and your positive intention.

Most of all, stay open and talk about how to keep your communication moving as you go forward.

Warmest wishes, Barbara


The Leadership Advantage – Managers as Coaches in High Tech Environments



Coach Training for Professionals in Fast-Paced, High-Tech Environments!

Many industries today lack a sufficient supply of leaders prepared to lead in fast changing, technical environments according to the recent Global Leadership Forecast 2014/2015 Report.

The report goes on to recommend organizations provide acceleration programs for leaders in their leadership pipeline and provide coaching, mentorship and networking opportunities to develop up a leadership pool within their organizations.  At Source Point Training, we see many individuals choosing to gain these skills through our Fundamentals and Mastery of Performance Coaching certification training as they look to move up into leadership roles within their organizations.  Knowing how to communicate in a way that people respond, the ability to enroll others in a project so they see their role clearly – these are the skills of coaching. Effective communication, accountability, empathy, teamwork, leading with purpose and vision, and seeing beyond the technology are critical competencies for those looking to advance in high-tech environments.

Join us for a FREE Live Webinar Event with Master Coach Barbara Fagan

to learn how the skills of coaching will set you apart from other leaders

and make your job much easier and fulfilling each day.

Wednesday, August 5 @ 6:00pm Pacific

Register Today!

invest300Professional Coach Training is one of the best strategic investments you can make.  Companies like Google, Intel, and NASA realize that the new generation of talent is looking for guidance and the opportunity to share their ideas and contribute to new ways of doing business.  Managers as coaches learn to empower their teams to take more responsibility and build greater confidence.

Source Point Training offers an ICF approved curriculum that has been delivered over the last 12 years in the US, Mexico and Asia that assures you will develop the coaching skills to empower your teams to create winning results.point200

To learn more, please contact Ginny Carter, Administrative Director, at 800-217-5660 ext. 101 or email to [email protected]


5 Key Coaching Skills for IT Professionals

With Big Data growing at the rate of 800% over next 5 years and the exiting of Boomers in business to Millennials, there is an increased need for IT managers to coach teams to deal with a rapidly changing technology landscape and to implement strategies that will exceed customer expectations.

ComputersIT professionals are faced with increased demand for rapid responses – zero defects and cost containment.  They must know how to enroll customers and users, who unlike themselves, do not understand the technology they are using.  They must enroll IT teams in dealing with major IT change initiatives and develop ways to coordinate major projects that have many interdependencies and requires collaboration and coordination.

Source Point Training has provided coach training for professionals for over 12 years. We understand that in today’s environment, coaching is a skill that can accelerate the professional growth and development and career enhancement that leads to success.


5 Coaching Skills to Assist You in Moving Your IT Projects and Teams Forward

  1. The Art of Enrollment – Know how to enroll your team in a way that they understand the value of a project or its changes to create alignment.  Many IT professionals would be happy if they did not need to talk to users or customers.  Coaching your team to enroll others will make their job a lot easier.  Enrollment means being able to connect and relate to others then align on what is needed and inquire to really understand what others want. Lastly, to be able to confidently share how they will support the users or customers expectations and what action will be taken.ITmeeting
  2. Speak so People Will Listen – Learn to listen and speak the language of your customers and users and they will be more interested in hearing what you have to say.  Many people really do not know how to listen  – they wait to talk or share their point of view.  When we listen deeply, then we can respond to others in a way that builds trust and better working relationships.  Coaching team members these valuable listening skills will greatly reduce the emotional stress that is tied to many IT issues.
  3. Practice Style Flexing – There are many different personality styles, cultures and generations working together in today’s IT environment.  Take time to invest in learning different styles and coach teams to practice flexing their style to meet and match that of another.  When we can relate through our preferred preference of communicating and thinking, productivity will improve because of better understanding and relationship.
  4. Welcome Conflict – Coach IT teams to be willing to have a difficult conversation in order to clear up conflicts. When people are coached to deal with conflict effectively, then there is less conflict.  Dealing with conflict means they must be willing to put aside their “story” of a situation and be willing to see another perspective. Teams must be coached to look at ways to reconcile and reach alignment and be open to seeing new options and perspectives.
  5. Look Accountably at All Results – IT professionals deal in data and seldom see grey areas.  Coaching teams to look at all results from a place of neutrality will assist them in discovering more choices and options in order to prevent problems in the future.  This requires the time to sit down and take a look before moving forward.  IT jobs have a great demand on time and resources.  However, by coaching your team to take this time to stop and look at what worked and what did not work on a project, they will be better equipped in the future.

Source Point Training’s Fundamentals and Mastery of Performance Coaching is a proven coach-training curriculum approved by the International Coach Federation (ICF) that covers these coaching skills and so many more.  Learn to lead and coach your team to new levels and to experience more success personally by coaching others to win.

Contact us today at 800-217-5660 ext. 101 to learn more and join us for our upcoming webinar for IT professionals – details below.  Our next sessions begins October 16-18 in Phoenix, AZ.  Class is limited to 12 to provide for a high level of support and mentorship throughout the process from both myself and our faculty team.

Warmest wishes, Barbara

Join us for this Live Webinar Event with Master Coach Barbara Fagan to learn how the skills of coaching will set you apart from other IT leaders and make your job easier and more fulfilling each day.

Wednesday, August 5 @ 6:00pm Pacific

Register Here Today!


Becoming a Coach – The In-Demand “Soft Skill”

ICF Approved Coach Certification Training

No longer solely for those wanting to open a Coaching Business!

The coaching profession is growing rapidly with high demands for independent business coaches as well as internal coaches employed within organizations.

successchartToday, gaining the skills of a coach isn’t solely about opening a coaching business. Many organizations are now realizing the importance of “soft skills” as a high priority equal to trade or academic knowledge.  These skills are now seen as strategic capabilities. Businesses today must focus on creating relationships in all areas of the business which means a values-driven culture, great communication skills and the ability to collaborate and share ideas effectively.

The principles of Source Point Training have been coaching for over 25 years and have trained and certified professional coaches  recognized by the International Coaching Federation for 14 years.  Never before has the demand for coaching been higher and is now seen as a key leadership skill.

Source Point Training is not a “cookie-cutter” training organization.  Our Fundamentals and Mastery of Performance Coach Training curriculum provides a 141 ICF Approved CCEs and is designed in an way that also evokes highly impactful personal growth for each participant.

Here’s what makes us unique and a step above most other coaching schools:

Barbara Fagan, International Master Coach and Facilitator with over 25 years of coaching experience and an unparalleled passion for training coaches

An ontological coaching model that is both taught and experienced through the training process creating self awareness and personal growth

Introduction to Neuro-linguistics Programming (NLP) as a powerful coaching communication tool

Introduction to Emergenetics® Profile, one of the newest scientific assessment tools for understanding thinking and behavior preferences

A plan to launch your business platform or integrate coaching skills into your current environment

This year’s class will be limited to only 12 participants.  Call us today and set up an interview to see how coaching may be your next step to greater success.embassytempe

WHEN:    Training begins October 16-18, 2015

WHERE:  Embassy Suites Tempe – Phoenix, AZ

To learn more about becoming a Certified Professional Performance Coach and to request your interview time, contact us at 800-217-5660 ext. 101.

Warmest wishes, Barbara



This week, Source Point Training launches Open Enrollment for the next Fundamentals and Mastery of Performance Coaching.  The increase in demand for coaching continues to grow.  More and more business leaders are realizing the impact coaching can have on their organizations and moving towards embracing a coaching culture as a way of being in business and serving their employees and their customers.

treehandsPart of this steadily increasing interest from within the business community is the realization, especially with the growing millennial population, that developing the “whole person” is what most positively opens the space for innovation and impact to  their bottom line.  For so long, businesses have been investing in “professional development” focused on specific “hard skills” training and traditional “management development”.  Today, progressive organizations see that it must be a combination of professional AND personal development.

Below are a few excerpts from a great article written by Geoffrey James, Contributing Editor for, that highlights that innovation comes from personal growth of an organization’s employees and the 4 key ways an organization can nurture the personal growth of employees.  You can read the full article here:

1.    Create a community; not a machine.  I’ve sometimes heard leaders proudly describe their organization as “well-oiled machine.”  When leaders think of organizations as machines, they inevitably dehumanize employees either as cogs in that machine or “resources” that the machine must chew up and spit out in order to keep itself running. When leaders visualize an organization as a community of individuals it sets a completely different tone. It unleashes a flood of enthusiasm and energy. Employees feel free to grow into new roles in order to help the entire community to succeed.goofy

2.    Balance overtime with “undertime”.  Today’s pace of change is so rapidthat it sometimes feels like you’ve got to run as fast as you can just to stay in the same place, let alone get ahead of everyone else. Because there’s never time to relax, you burn out before you get anywhere.  It’s true that you’ll sometimes need to work overtime to meet deadlines or ship dates. To give yourself (and everyone else) a chance to grow, you also need to work “undertime” which means, well, goofing off.

3.    Provide training on life skills.  Many leaders consider training to be an expense. What’s worse, such leaders think training should be limited to job skills.  In fact, a company’s ability to take full advantage of good times as well as cope with the bad times requires employees with strong life skills: overcoming fear, managing emotions, building empathy, better communication, etc.  While training on job skills is important, training life skills can create those breakthrough moments where people transcend their limitations and grow into the person they need to be to move to the next level.

4.    Commit to your own personal growth.  When your company grows, the leaders either grow or are left behind. Executives who fail to grow get stuck in one job.  Successful entrepreneurs and executives are lifelong learners. They devour new information, seek new perspectives, challenge themselves to become the best they can be. [Personal growth] comes from spending time and energy on yourself. It comes from developing the courage to let go of who you think you are and instead transform yourself into someone better.

Organizations that see the value in supporting both the personal and professional growth of their employees are the organizations who are actively:

– Contracting outside certified coaches
– Hiring Internal Coaches
– Bringing in a coach training curriculum to promote coaching as a new approach to old school management

If you are interested in becoming a certified coach with an ICF Approved organization or feel your organization would like to learn more about infusing a coaching culture as part of their Training & Development focus, give Ginny Carter, Administrative Director, a call to learn more, 800-217-5660.  Check Our Website for more information about Fundamentals and Mastery of Performance Coaching and our next  dates.

Warmest wishes, Barbara


Learn to Manage Expectations


ToDoToo often I hear from the people I coach that they are “overwhelmed” and do not feel they are getting anywhere. They constantly get lost and off track because they have too many priorities. Sounds like you?

It can be challenging in today’s 24/7 environment where multi-tasking is the norm to stay focused and keep your eye on what is really important. Many of us can feel we are run by our e-mails and not by our objectives and goals.

Here are some coaching tools that I use with many clients who are in this situation of feeling over whelmed and overly stressed.

Get clear on your Key Focus each week and set reasonable targets. Look at your schedule and identify specifically those things that are important (but not urgent). Things that will keep you current and up to date each week.

Look at specific projects you want to focus on each week and evaluate how much time they will take.

Be able to look objectively at what really must get done in order to produce the outcomes you want. Use the 80:20 rule (80 percent of your outcomes come from 20 percent of your inputs). What tasks will create the greatest impact? Many times people talk about being productive, but they do not think about what will produce the greatest outcome.

Begin each day first by evaluating what you want to accomplish (results) by the end of the day and then update your “to-do” list.

Set aside specific time each day to check your e-mail. Checking e-mail can be habit forming and a great time waster. Scheduling it on regular intervals will increase efficiency and focus.

Lean to say no. When people approach you to take on something that is not involved with your key area of focus – learn to assess the real importance. If necessary, renegotiate a deadline that you can confidently meet.

Always spend time each week developing your relationships, this includes both work and at home. People want more balance between work and home but seldom stop to plan how they will create that balance each week.

At the end of each day, take time to acknowledge all that you did accomplish.CoreValuesTree

Last, but not least, always align how you spend your time with your life values. First, know what they are; health, spirituality, education, relationship. Learn to live aligned with your values by spending time each week living these values and you will experience less overwhelm and a great deal more harmony in your life.

Warmest wishes, Barbara